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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A context menu will appear. It contains in-depth info about all the actions that you can perform on the page in question. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge collection of how-to videos explaining how to use our web hosting Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, have a peek at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual customers and provides real solutions. We frequently update our Frequently Asked Questions database with new questions & answers in an attempt to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can get in touch with our excellent team of support engineers available 24/7/365 and ready to assist you with any question. Each support ticket you submit will be answered in less than one hour (the average support ticket response time is just twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 237792

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com